This Privacy Policy explains how Kolkata Floral Craft processes personal data when you use our website, contact us, or request floral services such as bridal bouquet design, wedding party flowers, ceremony arrangements, reception table arrangements, or venue flower setup. It applies to inquiries, consultations, quotations, bookings, delivery coordination, and related communications.
We process personal data to respond to inquiries, prepare consultations, issue quotations, confirm bookings, manage deposits and event dates, coordinate design details, arrange preparation, delivery, and on-site setup, handle payments and records, communicate about changes or follow-up matters, maintain website security, and meet legal, tax, and accounting obligations.
We may share personal data with service providers that help us operate the website, process payments, host data, manage communications, support technical functions, or assist with delivery and setup coordination. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting duties, or to protect our rights, customers, staff, or property. We may also share information where disclosure is necessary to investigate fraud, security incidents, or misuse of our services.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection where we rely on legitimate interests. You may also raise concerns about how your data is handled and ask for clarification about our practices.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity, locate the relevant record, and assess whether any legal exception applies. If we cannot fully comply, we will explain the reason where required.
We keep personal data only for as long as reasonably needed to manage inquiries, quotations, bookings, event coordination, payment records, service follow-up, dispute handling, and compliance obligations. When data is no longer required, we delete it, anonymise it, or restrict it so that it is no longer actively used, subject to any lawful retention requirement.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version will apply from the stated effective date or from the time it is posted, as applicable.
We may process identifiers and contact details, event and design preferences, order and quotation details, payment-related records, delivery and setup instructions, venue access information, communication content, and limited technical data such as device and usage information. Where relevant to a floral project, we may also process information about dates, locations, guest counts, colour preferences, and other details needed to prepare and deliver the requested service.
We collect personal data from inquiry forms, consultation messages, quotation requests, booking and payment interactions, delivery and setup coordination, and follow-up communications. We may also receive information from service providers involved in payment processing, website hosting, or technical support, and we may generate internal records from our own interactions with users and event projects.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. If enabled, these tools may help us maintain forms, improve page reliability, and review general traffic patterns. We do not use cookies to collect more information than is reasonably needed for these purposes.
Our website may use browser settings, consent tools where available, and similar controls to manage non-essential cookies. Disabling some cookies may affect site functionality, form handling, or preference storage. Essential cookies or similar technologies may still operate where needed for security, basic navigation, and service delivery.
